unable to download subscrption

I purchased a subscription of this great magazine, received my mail issue but simply does not download ipad version, Spoke with someone, very willing to help but still cannot download ipad version. I am vacationing right now and although july/aug issue is available I cant enjoy my magazine. this issue needs to be resolved asap. I already receive National Geographics for several months now and everything donsload perfectly.

Dolce Ciani about Fast Company Magazine, v1.2